Saturday, October 22, 2005

Microsoft CRM 3.0 Implementation Guide - Download

This Implementation Guide provides the information required for a successful Microsoft CRM implementation into your business. This guide addresses the planning, installing (both hardware and software), pre-deployment testing, and operating tasks for the maintenance of the Microsoft CRM system.
This guide is written for the computer system administrator. This guide also assumes that any organization implementing Microsoft CRM software will have the services of an independent software vendor (ISV) or value-added reseller who is partnered with Microsoft and will help you with the entire process of implementing and maintaining your Microsoft CRM installation. Because of this assumption, there are references in this guide to these "partners" who are expected to provide various services to you.

What is Microsoft CRM?
Customer Relationship Management (CRM) provides organizations with technologies, business applications, and best practices that help them sell, market, and service their products and services.
Microsoft CRM provides a unified view of customer information and interactions through integrated sales, marketing, and customer service features. This approach enables organizations to share information, accelerate sales, identify new revenue opportunities, and deliver more consistent customer service.